Applies to: the Online Business Improvement Solutions diagnostic and consulting engagement, Continuous Improvement / Lean Six Sigma Implementation Plans, and the Leadership / Executive Alignment Program. These Terms do not apply to LSSA’s Belt certification training and Corporate Packages (Gold, Platinum, Bespoke), which are governed by separate existing terms.

1. Application

These Terms & Conditions govern the supply of business improvement consulting services by Lean Six Sigma Australia, ABN 61 376 879 016 of 40/038-56 Caseys Road, Hope Island, QLD, 4212 (“LSSA”, “we”, “us”) to the client named in the applicable proposal or Statement of Work (“SOW”) (“the Client”, “you”). They apply to the following services (“the Services”): the Online Business Improvement Solutions diagnostic and consulting engagement; Continuous Improvement / Lean Six Sigma Implementation Plans; and the Leadership/Executive Alignment Program (also referred to as Executive Sponsorship Sessions).

These Terms do not apply to LSSA’s Belt certification training and Corporate Packages, which are governed by separate existing terms.

By signing a proposal or SOW, or by instructing us to proceed, you accept these Terms.

2. Scope of services

Each engagement is governed by an agreed proposal or SOW setting out the specific services, deliverables, timeline, and fees for that engagement. These Terms apply in addition to, and in the event of inconsistency are read subject to, the SOW.

Recommendations, findings, and improvement plans are based on information and data provided by the Client and on professional judgement applied with reasonable skill and care. They do not constitute a guarantee of any specific financial, operational, or other outcome — see Section 9.

3. Fees, invoicing and payment

Fees for each engagement are as set out in the applicable proposal or SOW and are stated inclusive of GST.
Invoices are payable within terms agreed at appointment , by bank transfer.
Where an engagement is delivered in stages (for example, a diagnostic phase followed by an implementation phase), we may invoice at the completion of each stage rather than only at the end of the engagement.
Unless the SOW states otherwise, quoted fees do not include third-party costs, travel, or accommodation for engagements requiring in-person delivery outside the standard service area; these are billed separately at cost where they arise.

4. Cancellation and rescheduling

The Leadership/Executive Alignment Program and other live, capacity-limited sessions require the facilitator’s diary to be blocked in advance, so the following applies to session-based engagements specifically:

Rescheduling requested more than 14 days — suggested starting point, confirm before a scheduled session: no charge.
Rescheduling or cancellation requested within 7 days — suggested starting point, confirm of a scheduled session: a fee of an agreed amount applies, reflecting the facilitator’s commitment already made.
For project-based engagements (the diagnostic-consulting and Implementation Plans offers), work completed to the point of cancellation is payable in full; work not yet started is not charged.

5. Client responsibilities

Providing timely, accurate information and access to relevant data, systems, or personnel needed to deliver the Services.
Making nominated executives or staff available for scheduled sessions, and providing reasonable notice if attendees change.
Recommendations and findings are only as reliable as the information provided — the Client is responsible for the accuracy and completeness of information it supplies.

6. Use of subcontractors

LSSA may engage suitably qualified subcontracted specialists — including Lean Six Sigma Master Black Belt-certified consultants — to deliver part or all of the Services, under LSSA’s supervision, methodology, and quality standards. LSSA remains the Client’s primary point of contact for the engagement regardless of who delivers the work, and remains responsible for the Services delivered under these Terms.

7. Intellectual property

LSSA IP. All pre-existing frameworks, methodologies, diagnostic tools, templates, and training materials used to deliver the Services remain the property of LSSA (or its licensors). Nothing in these Terms transfers ownership of that underlying IP to the Client.
Client deliverables. The specific report, findings, implementation plan, or other deliverable prepared for the Client as part of an engagement is licensed to the Client for its own internal business use on delivery and payment of the applicable fees. LSSA retains ownership of the deliverable and the underlying methodology and may reuse generic frameworks, tools, and de-identified learnings in future engagements with other clients.
Client materials. Any data, documents, or materials provided by the Client remain the Client’s property.

8. Confidentiality

Each party will keep the other’s confidential information confidential, and use it only for the purposes of the engagement, except where disclosure is required by law, already public, or independently known. This obligation extends to any subcontractor engaged under Section 6, who will be bound by equivalent confidentiality obligations before being given access to Client information.

9. Data handling and privacy

Client business data collected during a diagnostic or consulting engagement is used only for the purposes of that engagement, stored securely, and not shared beyond LSSA and any subcontractor delivering the engagement without the Client’s consent. LSSA handles personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

10. Disclaimers and limitation of liability

Not a guarantee of outcomes. The Services involve professional judgement and recommendations. LSSA does not guarantee specific financial, operational, or other results, including where the Client implements recommendations without LSSA’s involvement.
Not regulated professional advice. The Services are business and process-improvement consulting. They are not legal, financial, tax, audit, or other regulated professional advice, and the Client should seek independent specialist advice on those matters where relevant.
Limitation of liability. To the maximum extent permitted by law, LSSA’s total liability arising from or in connection with an engagement is limited to the fees paid by the Client for that specific engagement, and LSSA is not liable for indirect, consequential, or economic loss. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or other right under the Australian Consumer Law that cannot lawfully be excluded.

11. Term and termination

An engagement runs for the term set out in the applicable SOW.

Either party may terminate an engagement for convenience within 14 days’ written notice or immediately on written notice for a material, unremedied breach by the other party. On termination, fees for work completed (or, for session-based engagements, sessions delivered) to the date of termination remain payable.

12. Dispute resolution

If a dispute arises, both parties will first attempt to resolve it through good-faith discussion between the Client and LSSA’s nominated contact. If unresolved within a reasonable period, either party may refer the dispute to mediation before pursuing formal legal proceedings.

13. General

These Terms, together with the applicable proposal or SOW, form the entire agreement between the parties for the engagement and supersede prior discussions on the same subject matter.
Variations are only effective if agreed in writing.
Governed by the laws of Queensland , Australia, and the parties submit to the non-exclusive jurisdiction of its courts.
If any provision of these Terms is found unenforceable, the remaining provisions continue in effect.
Notices under these Terms should be sent to ed @leansixsigmaaustralia.com.au

14. Acceptance

For engagements booked via a signed proposal or Statement of Work, these Terms are accepted by signature on that document, or by written instruction to proceed.

For the Leadership / Executive Alignment Program and other services purchased directly through this website, these Terms are accepted at checkout by ticking the Terms and Conditions checkbox before placing your order.